How Can We Help?

To cancel your Fate subscription, use our Cancellation Portal — it only takes a minute.

How to Cancel

1. Visit the Cancellation Portal or go to your account settings.
2. Log in using your email address and confirmation code.
3. Select Cancel Subscription and follow the on-screen steps. You will receive a confirmation email.

Good to Know

• If you are still in your 7-day trial, cancel before the trial ends to avoid being charged.
• After cancelling, you keep access to paid features until the end of the period you have already paid for.
• Cancelling does not automatically refund fees already paid. See the Refund Policy below.

If you require any assistance, feel free to reach out to our support team at contact@getfate.app.

Fate is billed up front, and most fees are non-refundable. There are clear cases where we will refund you, and your legal rights always apply on top of this policy.

What Is Not Refundable

We do not give refunds for a change of mind. This includes forgetting to cancel before a renewal, no longer using Fate, or being unhappy with a reading (Fate is for entertainment and personal reflection). Trial fees are non-refundable, so cancel before your trial ends to avoid the next charge.

Refunds We Do Provide

• A billing error, such as a duplicate charge or a charge for the wrong amount.
• A charge you did not authorise, once we have verified it.
• A technical failure that blocked access to paid features for more than 72 hours, if you report it within 30 days.
• Any situation where the law in your country requires a refund.

Your Legal Rights

If you are a consumer in the UK, the EEA, Australia, or a US state with applicable consumer law, those rights apply in addition to anything written here.

How to Request a Refund

To request a refund email contact@getfate.app with your account email, the date and amount of the charge, and a short description of what happened. We will review your request and reply within 5 business days. A refund is only granted once our reply confirms that it has been approved. After it is approved, the refund reaches your original payment method within 10 business days.

This article is a plain-language summary. The full and binding terms are set out in our complete Refund Policy within the Terms and Conditions.

Real people read every message. If you need a hand with anything, we are here.

How to Reach Us

Email contact@getfate.app and our team will get back to you as soon as we can.

To Help Us Help You Faster

• Write from the email address on your Fate account.
• Tell us briefly what is happening.
• Add a screenshot if it is a technical issue.

What We Can Help With

• Billing and cancellation.
• Account access and login.
• Technical issues with the app.
• Questions about how your readings work.